Returns & Exchanges
At OiOi, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your new piece isn't the perfect fit, we are here to help you find the right style or process a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing